These Terms of Service govern the use of this website and the booking of on-site furniture care services offered through it.
By using this website, submitting a booking request or purchasing a service deposit, you confirm that you have read and understood these Terms and agree to comply with them.
1. Service Provider
The website and services are independently operated.
The services offered through this website concern on-site furniture cleaning, stain treatment, furniture care and related maintenance services for residential and other eligible customers.
Business Name: [Company Name]
Email: furniture@upscalefurnrenew.com
Telephone: [Leave Blank]
Business Address: [Leave Blank]
Website: www.upscalefurnrenew.com
2. Service Description
The available services and their respective descriptions are displayed on the website.
Depending on the selected service, an appointment may include an assessment of the relevant furniture, appropriate surface cleaning, treatment of suitable marks or stains, routine furniture care and related maintenance work.
The exact service scope depends on the service selected, the furniture concerned, its condition, its material and the circumstances reasonably relevant to the appointment.
3. Service Deposits
All prices displayed on the website are service deposits.
A displayed deposit is collected to secure the requested appointment and initiate the applicable booking process. It does not necessarily represent the complete final price of the requested service.
Where the final service price differs from the displayed deposit because of the agreed service scope, furniture condition, location or other relevant circumstances, the customer will be informed before any additional amount is charged.
The customer is not required to pay an additional amount that has not been properly communicated and agreed where such agreement is required by applicable law.
4. Booking and Appointment
A booking request is subject to availability.
After a deposit has been submitted, the requested appointment may be reviewed and arranged according to the information provided by the customer.
Customers are responsible for providing accurate information concerning:
- the furniture concerned;
- its approximate size and location;
- known stains or marks;
- previous treatments or relevant prior work;
- existing damage or unusual conditions;
- access requirements relevant to the appointment.
An appointment may need to be changed or postponed where the information supplied is materially incomplete or where the actual circumstances differ substantially from the information provided during booking.
5. Furniture Condition
Before service begins, the condition and characteristics of the relevant furniture may be considered where reasonably necessary.
Existing wear, discolouration, stains, marks, previous treatments, fading, material deterioration, structural defects or other pre-existing conditions may affect the available service and the resulting appearance.
The service does not include restoration of pre-existing structural defects unless a specific service expressly states otherwise.
Customers should inform us of any known condition that could reasonably affect the requested service before work begins.
6. Service Results
Furniture may vary substantially according to material, age, previous use, previous treatments and existing condition.
Accordingly, the outcome of an individual service may vary from one item to another.
No particular visual outcome is represented unless expressly stated in the applicable service description.
Before commencing work, the applicable service may be adjusted where the originally selected service is not appropriate for the circumstances presented.
7. Customer Responsibilities
Customers must:
- provide accurate booking information;
- provide reasonable access to the relevant furniture at the agreed appointment time;
- remove personal belongings from the immediate working area where reasonably necessary;
- disclose known conditions that may materially affect the service;
- follow reasonable instructions relating to preparation of the service area.
Failure to provide reasonable access or relevant information may result in the appointment being delayed, changed or rescheduled.
8. Appointment Changes and Cancellation
Requests to cancel or reschedule an appointment should be submitted as soon as reasonably practicable using the contact details published on this website.
The treatment of a service deposit following cancellation or rescheduling is governed by the applicable cancellation and refund terms and by any mandatory rights provided under applicable law.
Where an appointment cannot reasonably proceed because of circumstances affecting the service location, furniture condition or other material booking information, the appointment may be rearranged where appropriate.
Nothing in these Terms removes any statutory consumer right that cannot legally be excluded.
9. European Union Consumer Rights
For customers who qualify as consumers under applicable European Union law, mandatory consumer protection provisions apply to the relevant transaction.
For distance contracts, applicable European consumer rules may provide a statutory withdrawal period. Where a customer expressly requests that a service begin before the expiry of an applicable withdrawal period, the legal requirements concerning such a request and any applicable consequences will be followed.
Where the law provides an exception to the right of withdrawal, that exception will apply only where its legal conditions are satisfied.
These Terms do not restrict mandatory rights granted to consumers by applicable European Union or Belgian law.
10. United States Customers
Customers located in the United States are subject to applicable federal and state consumer protection and contract laws relevant to the transaction.
Nothing in these Terms is intended to waive a legal right that cannot lawfully be waived under applicable law.
Where a state-specific consumer requirement applies to a particular transaction, the applicable mandatory requirement will take precedence over any inconsistent provision of these Terms.
11. Pricing and Additional Services
The service deposit shown at checkout relates to the service selected by the customer.
If circumstances require a material change to the requested service, the revised scope and any applicable additional amount will be communicated before the additional service is performed or additional payment is requested, except where applicable law provides otherwise.
No hidden service charge is intended.
12. Payments
Customers must provide accurate information when completing a booking or payment.
A transaction must relate to a genuine service requested by the customer.
Customers should not submit payment information belonging to another person without appropriate authorisation.
Payment records may be retained where required for accounting, legal, transaction administration or customer-service purposes.
13. Access to the Service Location
Customers are responsible for ensuring that the relevant service location can reasonably be accessed at the agreed appointment time.
Where access cannot reasonably be provided, the appointment may need to be rescheduled.
Any consequences concerning a missed or materially delayed appointment will be handled in accordance with the applicable cancellation terms and mandatory consumer requirements.
14. Liability
To the extent permitted by applicable law, liability is limited to losses that are reasonably foreseeable and directly attributable to a failure to perform the agreed service.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
In particular, nothing in these Terms excludes liability for matters that cannot legally be excluded or restricted under applicable Belgian, European Union or United States law.
Where furniture has a pre-existing condition, the existence and relevance of that condition may be taken into account when determining whether an issue is attributable to the service.
15. Events Outside Reasonable Control
An appointment may be affected by circumstances outside reasonable control, including serious access problems, unexpected property conditions, local restrictions, utility interruptions, extreme weather conditions or other circumstances that materially prevent the service from proceeding as arranged.
Where such circumstances occur, reasonable efforts will be made to arrange an alternative appointment or other appropriate solution.
16. Website Information
Service descriptions, photographs and other information on the website are provided to describe the nature and general scope of the services.
Images may illustrate the type of furniture or service involved and should not be interpreted as a representation that every individual item will have an identical appearance or result.
Information will be presented in a clear and accurate manner and may be updated where services, legal requirements or operating arrangements change.
17. Prohibited Use
Customers must not use the website for unlawful purposes or provide deliberately false information in connection with a booking.
The website must not be used to interfere with its ordinary operation or to submit fraudulent or unauthorised transactions.
18. Suspension or Refusal of Service
A requested service may be declined or an appointment may be suspended where there is a legitimate reason to do so, including materially inaccurate booking information, unavailable service conditions, inability to access the relevant location or circumstances that make the requested service unsuitable.
Where a service is declined after a deposit has been paid, the applicable refund or cancellation rules will determine the treatment of the deposit, subject to mandatory legal requirements.
19. Privacy
Personal information is handled in accordance with the Privacy Policy published on this website.
Customers should review the Privacy Policy before submitting personal information through the website.
20. Complaints
Customers who wish to raise a complaint should first contact:
Email: furniture@upscalefurnrenew.com
The complaint should include sufficient information to identify the relevant booking or service and explain the matter concerned.
Complaints will be reviewed based on the relevant booking information, service terms and applicable law.
21. Governing Law
These Terms are governed by the applicable laws of Belgium, subject to mandatory consumer protection provisions applicable to the customer.
For consumers residing in another European Union Member State or in the United States, mandatory provisions that apply to the relevant consumer transaction remain unaffected.
Nothing in this section prevents a consumer from exercising mandatory rights before a competent court or authority where such rights are provided by applicable law.
22. Severability
If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision will be interpreted or adjusted to the minimum extent necessary to comply with the applicable law.
The remaining provisions will continue to apply to the extent permitted by law.
23. Amendments
These Terms may be updated when reasonably necessary to reflect changes to the services, website operation or applicable legal requirements.
The version published on this page at the time of a new booking will apply to that booking, subject to any mandatory legal requirements.
24. Contact Information
Business Name: [Company Name]
Email: furniture@upscalefurnrenew.com
Telephone: [Leave Blank]
Business Address: [Leave Blank]
Website: www.upscalefurnrenew.com