1. What services are available?
We provide on-site furniture care services, including furniture cleaning, stain treatment, surface care and routine maintenance, depending on the service selected.
The exact scope of each service is stated on the relevant service page.
2. Are the prices shown on the website the final service prices?
No. The prices displayed on the website are service deposits.
The deposit is used to secure the requested appointment and begin the booking process. The final service amount may depend on the furniture, its condition, location and agreed service scope.
Where an additional amount applies, the customer will be informed before it is charged.
3. What information should I provide when booking?
Customers should provide accurate information about the furniture, including its approximate size, material where known, location, relevant stains or marks, previous treatments and any known existing damage.
This information helps determine the appropriate service arrangements.
4. Do you assess the furniture before the appointment?
Where reasonably necessary, the furniture and its relevant condition may be reviewed before the service begins.
If the circumstances differ materially from the information supplied during booking, the service scope or appointment arrangements may need to be adjusted.
5. Can every stain or mark be removed?
No particular result is represented for every item of furniture.
The outcome may vary according to the material, age, previous use, existing condition, staining, discolouration and previous treatments.
Where the selected service is not appropriate for the circumstances presented, the service may be adjusted or declined.
6. Does the service include restoration of damaged furniture?
The services concern furniture care and maintenance.
Pre-existing structural damage, material deterioration or other conditions outside the stated service scope are not automatically included. Any additional work must be agreed separately where applicable.
7. Do I need to prepare the furniture before the appointment?
Customers should remove personal belongings and other items from the immediate service area where reasonably necessary.
Reasonable access to the furniture should also be available at the agreed appointment time.
8. Where are the services available?
Services are offered in applicable service areas in Belgium, Europe and the United States, subject to location and appointment availability.
Availability may vary according to the requested service and service location.
9. Can I change my appointment?
Yes. Customers may request a change or rescheduling by contacting us as soon as reasonably practicable.
Requests are handled according to the applicable booking, cancellation and refund terms and any mandatory consumer rights.
10. Can I cancel my booking?
Cancellation requests should be submitted as soon as reasonably practicable.
The treatment of the service deposit depends on the applicable cancellation and refund terms and any mandatory rights available under applicable law.
For European Union consumers, applicable statutory withdrawal rights remain unaffected.
11. Can I request the service to begin during the EU withdrawal period?
Where an EU statutory withdrawal period applies, a customer may request that a service begin before that period has expired where permitted by law.
Any required express request or acknowledgement will be handled in accordance with applicable consumer legislation. Where a lawful exception to withdrawal applies, the relevant legal conditions will govern the transaction.
12. What happens if access to the property is not available?
Customers are responsible for providing reasonable access to the relevant service location at the agreed time.
If access cannot be provided, the appointment may need to be postponed or rescheduled. Any applicable deposit treatment will be handled according to the relevant cancellation terms and applicable law.
13. What happens if the furniture condition is different from the information provided?
If the actual condition, material or circumstances differ materially from the information supplied during booking, the selected service may no longer be appropriate.
In such circumstances, the service may be adjusted, rescheduled or declined. Any applicable deposit treatment will be handled according to the relevant terms and applicable law.
14. Do you provide services to customers in the United States?
Yes. Services may be available to customers in applicable United States service areas, subject to location and appointment availability.
Transactions with United States consumers remain subject to applicable federal and state consumer laws.
15. How is customer information handled?
Customer information is handled in accordance with the Privacy Policy published on this website.
Information is used for purposes such as enquiries, appointment administration, service records, customer support and applicable legal obligations.
16. Can I contact you before making a booking?
Yes. Customers are encouraged to contact us if they require clarification regarding a service, appointment, furniture condition or deposit before completing a booking.
Email: furniture@upscalefurnrenew.com
17. How should I submit a complaint?
Please contact us by email and provide sufficient information to identify the relevant booking or service.
Email: furniture@upscalefurnrenew.com
Complaints will be reviewed according to the relevant service information, booking records and applicable law.
18. Are website photographs representative of the exact result?
Website photographs are intended to illustrate the general nature of the services and types of furniture concerned.
Individual results may vary according to the furniture, material, condition and circumstances of the service.
19. Are there any restrictions on the service?
A service may be declined, adjusted or rescheduled where the furniture, service location, access conditions or other relevant circumstances make the requested service unsuitable or materially different from the original booking information.
20. Where can I find the full terms applicable to my booking?
The full Service Terms, Privacy Policy, Refund Policy and other applicable website policies are available on this website.
Customers should review the applicable information before completing a booking.
Contact Information
Business Name: [Company Name]
Email: furniture@upscalefurnrenew.com
Telephone: [Leave Blank]
Business Address: [Leave Blank]
Website: www.upscalefurnrenew.com