This Service Delivery Policy explains how on-site furniture care services are arranged and delivered after a customer submits a booking request.
Services are independently operated and are available in applicable service areas in Belgium, Europe and the United States, subject to appointment availability.
1. Service Booking
Customers select the required service from the available options on the website.
The prices displayed on the website are service deposits. The deposit is used to secure the requested appointment and initiate the booking process.
The deposit is not necessarily the final total amount of the requested service.
2. Booking Information
After a booking request is submitted, relevant appointment information may be reviewed.
Customers may be asked to provide information such as:
- the type of furniture;
- approximate dimensions;
- furniture material where known;
- the service location;
- relevant stains or marks;
- previous treatments;
- known existing conditions;
- preferred appointment information.
Customers are responsible for providing information that is reasonably accurate and complete.
3. Service Review
Before the appointment, the information provided may be reviewed to determine whether the selected service corresponds reasonably with the furniture and requested work.
Where the actual furniture, condition, location or service requirements differ materially from the information supplied, the appointment or service scope may need to be adjusted.
Where a selected service is not appropriate for the circumstances, an alternative arrangement, rescheduling or cancellation may be considered in accordance with the applicable terms and law.
4. Appointment Confirmation
Once the booking information has been reviewed, an appointment time will be arranged according to availability.
Customers should ensure that the relevant furniture and service area can reasonably be accessed at the agreed time.
Appointment details may be communicated by email or other contact information supplied during the booking process.
5. On-Site Service
At the agreed appointment time, the service will be carried out at the location provided during booking.
The work may include, depending on the selected service:
- an initial review of the relevant furniture;
- surface cleaning;
- treatment of suitable stains or marks;
- furniture care procedures;
- routine maintenance work;
- a final review of the completed service.
The actual work performed will depend on the selected service and the condition and characteristics of the furniture.
6. Existing Furniture Conditions
Furniture may have existing wear, discolouration, stains, marks, previous treatments or other conditions that existed before the appointment.
Such conditions may affect the service process and the resulting appearance.
Where a relevant condition was not disclosed during booking and materially affects the requested service, the service scope may need to be reconsidered before work proceeds.
7. Service Completion
The service is considered delivered when the agreed on-site work has been completed in accordance with the applicable service description and appointment arrangements.
Where appropriate, the customer may be informed that the booked service has been completed.
The outcome of an individual service may vary according to furniture material, age, condition, previous use and other relevant circumstances.
8. Additional Service Requirements
If circumstances identified during the appointment require work outside the original service scope, the additional work and applicable amount will be discussed before proceeding where customer agreement is required.
No material additional service will be treated as part of the original booking solely because it is identified during the appointment.
9. Appointment Delays and Changes
Appointment times may occasionally need to be changed because of circumstances affecting the service location, furniture condition, access arrangements or other relevant matters.
Where an appointment needs to be changed, reasonable efforts will be made to arrange another suitable time.
Customers should notify us as soon as reasonably practicable if they need to change an appointment.
10. Missed Appointments and Access
Customers are responsible for ensuring reasonable access to the service location at the agreed appointment time.
Where access is unavailable or the relevant furniture cannot reasonably be made available, the appointment may need to be rescheduled.
Any treatment of the service deposit will be determined according to the applicable cancellation and refund terms and mandatory consumer rights.
11. Service Area
On-site services may be available in applicable areas of Belgium, Europe and the United States.
Availability depends on the service location, selected service and appointment schedule.
A booking is subject to confirmation of the applicable service area.
12. Service Deposits and Final Charges
All prices displayed on the website are service deposits.
The deposit secures the requested appointment and relates to the service selected at the time of booking.
Where the final service scope results in an additional charge, the applicable amount will be communicated before the additional amount is charged where customer agreement is required.
13. Cancellations and Refunds
Customers may request cancellation or rescheduling by contacting:
Email: furniture@upscalefurnrenew.com
Cancellation, rescheduling and deposit treatment are governed by the applicable Refund Policy and Service Terms.
For customers in the European Union, mandatory statutory consumer rights remain applicable.
Where a statutory withdrawal right applies and the customer requests that the service begin before the applicable withdrawal period has expired, any legally required request or acknowledgement will be handled in accordance with applicable law. (commission.europa.eu)
14. Customer Responsibilities
Customers should:
- provide accurate booking information;
- provide reasonable access to the service location;
- make the relevant furniture available at the agreed time;
- disclose known conditions that may materially affect the requested service;
- follow reasonable appointment instructions.
Failure to provide relevant information or reasonable access may affect the scheduled service.
15. Service Records
Relevant booking and service information may be retained for customer support, appointment administration, accounting, legal compliance and record-keeping purposes.
Personal information is handled in accordance with the Privacy Policy published on this website.
16. Contact Information
For questions regarding service delivery, appointments or booking arrangements:
Business Name: [Company Name]
Email: furniture@upscalefurnrenew.com
Telephone: [Leave Blank]
Business Address: [Leave Blank]
Website: www.upscalefurnrenew.com